Don’t Get Lost in the Digital World! Keep These 5 Things in Mind.

Follow these 5 principles to help ensure people don’t get lost in your digital world

By Chris Smith

Bank_icon_BlackThe past 10 years have been a digital revolution. And much like the Industrial Revolution, which modernized society, it’s changed the way people and companies operate – this time, though, by connecting everyone. Now we’re in a people revolution. It’s not all about technology anymore; it’s about how you use technology to work with more people, more efficiently.

These five business principles are adapted from Peoplework, a book I co-wrote with Austin Allison, Founder and CEO of dotloop, which runs on the Peoplework principles.

1 Human Companies Win

Start treating your clients and staff the way you treat your friends and family. People connect with humanity. If your sister were to ask you to pick up her kids, you wouldn’t get a mileage reimbursement app to figure out how much she’d owe you. But in business, we treat people that way. We wait until Monday to make the call we should make on Friday.

2 copy Change Requires a Blueprint

Change is now normal. It’s going to happen, and you have to have it to grow your business. But you can’t just hope and wish for change. You have to sit down and write out the blueprint for change; you have to have people in place who are comfortable with it; and you have to have meetings about it.

5 copy Service is Marketing

There’s no better form of marketing during a people revolution than marketing that’s focused on customer service. Become a customer-service organization whose product is homes. When you screw up, overcompensate. Make it right. Be a human. Apologize. And do it quickly. How do you get really good online reviews? You take great care of people. Trust me, people know how to leave reviews on the Internet – it’s 2014.

3 copy Purpose Before Technology

Don’t focus on technology over purpose. If you focus only on technology, you’ll never focus on people. Your purpose isn’t a new website or SEO or lead generation. Your purpose should be growing your business and talking to more people who want to buy or sell a home. Your clients aren’t going to thank the ads you run for them or the website you built; they’re going to thank you.

4 copy Quality Creates Quantity 

This is one of my favorite principles. By focusing on quality, you create quantity. If you keep working people in a vanilla way, you’ll keep getting vanilla results. So take back people skills. Care the most. Put your phone on airplane mode during every showing with your buyer, every meeting and every interaction. Imagine the lifetime value of a real estate client if they have a quality experience.

ChrisMarketingPicsmallAbout the Author

Chris Smith is Chief Peopleworker for dotloop and co-founder of Curaytor.


Join the Conversation


Well said! We can’t ignore technology, but it can’t be the only way to do business. We are in the business if putting people in homes, so we must cultivate the personal relationships!

As an older person and working with the Senior Citizen crowd, The technology is sometimes very overwhelming for them. Some still don’t use an answering machine…..The young people ONLY answer texts. Our grandchildren never answer their phones, but will text back…
The technology is very impersonal, so you really need to know your clients and don’t treat them all the same. I myself am not happy to see someone sending messages or playing a game on their phone when I need to get answers or am holding a session.

We still need some personal touch with people to keep going. Even agents that started doing Teams….I heard complaints about only seeing their agent one time…..I felt like that Years Ago as I referred customers to an Attorney or 2 that I like to use and then found out they got the 3rd or 4th new attorney from their office.. So I stopped sending business that way.

We have to ACCEPT technology as it is not going away, but learn to limit it. It can take over your life….

Mary Jean

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